At 11jili, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your own information as a player on our Philippine online gaming platform.
11jili ("11jili", "we", "us", "our") operates the online gaming platform accessible at 11jili.app and its associated subdomains and mobile interfaces. We are committed to protecting the privacy and personal data of every player who uses our platform, particularly our Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.
This Privacy Policy ("Policy") describes how 11jili collects, uses, stores, shares, and protects personal information in connection with your use of the 11jili platform. It applies to all registered users, visitors, and any other individuals whose personal data is processed by 11jili in connection with the platform.
This Policy is incorporated by reference into the 11jili Terms & Conditions. Defined terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.
We encourage you to read this Policy carefully and in full. If you have questions about any part of it, our support team is available 24/7 to assist you.
11jili collects personal data that is necessary for the operation of the platform, the provision of gaming services, compliance with legal obligations, and the improvement of user experience. The categories of personal data we collect include:
When you create a 11jili account, we collect the information you provide during the registration process, including:
To comply with Philippine anti-money laundering regulations and to verify your age and identity, we may collect:
In connection with deposits, withdrawals, and gaming activity, we collect:
When you access the 11jili platform, we automatically collect certain technical information:
When you contact our support team or interact with us through any channel, we collect records of those communications, including live chat transcripts, support ticket content, and any feedback or survey responses you submit.
Where you use responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion, we record the settings you apply and the dates on which they were activated or modified. This data is used solely to enforce your chosen restrictions and to support your wellbeing.
11jili collects personal data through the following means:
| Collection Method | Description |
|---|---|
| Direct submission | Data you provide when registering, completing KYC, making transactions, or contacting support. |
| Automated collection | Technical data collected automatically when you access the platform, via cookies, log files, and similar technologies. |
| Third-party sources | Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, Maya, and banking partners. |
| Publicly available sources | Where permitted by law, we may supplement your data with information from publicly available sources for identity verification or fraud prevention purposes. |
11jili uses your personal data only for the purposes described in this Policy. The primary purposes for which we process your data are:
11jili processes your personal data on the following legal bases under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012):
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and service delivery | Performance of a contract — necessary to provide the gaming services you have requested |
| KYC identity verification | Legal obligation — required under Philippine AML and gaming regulations |
| Fraud prevention and AML screening | Legitimate interest — protecting the platform and complying with legal obligations |
| Responsible gaming enforcement | Legitimate interest and legal obligation — player protection requirements |
| Marketing communications | Consent — you may withdraw consent at any time |
| Platform analytics and improvement | Legitimate interest — improving service quality for all players |
11jili does not share your personal data with third parties except in the circumstances described below. All third parties with whom we share data are required to handle it in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
We share data with carefully selected third-party service providers who assist us in operating the 11jili platform, including: KYC and identity verification providers; payment processing partners (GCash, Maya, and participating Philippine banks); cloud hosting and infrastructure providers; customer support platform providers; and fraud detection and AML screening services. These providers act as data processors on our behalf and are bound by data processing agreements.
To deliver gaming content, we share limited technical data (such as player session tokens and game history) with our licensed game content providers. These providers do not receive your full identity data and are contractually prohibited from using shared data for any purpose other than game delivery.
11jili is required by Philippine law to report certain transactions and player information to regulatory authorities including PAGCOR and the Anti-Money Laundering Council (AMLC). We will also disclose personal data to law enforcement agencies where required by a valid legal order, court order, or other lawful demand.
In the event of a merger, acquisition, or sale of all or substantially all of 11jili's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
Cookies are small text files placed on your device when you visit the 11jili platform. They allow us to recognise your device, remember your preferences, maintain your session, and collect analytical data about how the platform is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for platform functionality — login sessions, security tokens, responsible gaming settings | Session / up to 30 days |
| Analytical | Aggregate usage statistics to help us understand how players navigate the platform | Up to 12 months |
| Functional | Remembering your language preference, display settings, and last-visited game | Up to 6 months |
| Marketing | Tracking promotional campaign effectiveness (only with your consent) | Up to 90 days |
You can control cookie settings through your browser preferences. Disabling essential cookies may affect the functionality of the 11jili platform, including your ability to log in and maintain a session. Non-essential cookies can be disabled without affecting core platform access.
11jili retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML and regulatory compliance |
| KYC documents | Duration of account + 5 years after closure | AMLC reporting obligations |
| Transaction and wagering history | Duration of account + 5 years after closure | Financial record-keeping requirements |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical / log data | Up to 12 months | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.
11jili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have the following rights with respect to your personal data held by 11jili:
To exercise any of these rights, please contact our Data Privacy Officer using the contact details in Section 15. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.
If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The 11jili platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the matter to the appropriate authorities where required.
If you are a parent or guardian and believe that a minor has registered for or used the 11jili platform, please contact us immediately at the details provided in Section 15 so that we can take prompt action.
11jili's primary operations and data storage are based in the Philippines. However, some of our service providers — including cloud infrastructure providers, KYC verification services, and game content providers — may process data in other jurisdictions.
Where personal data is transferred outside the Philippines, 11jili ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards include contractual data processing agreements incorporating standard data protection clauses, and transfers only to jurisdictions with adequate data protection frameworks.
The 11jili platform may contain references to third-party services such as payment providers (GCash, Maya, participating banks). When you interact with these third-party services, you are subject to their own privacy policies, which are separate from and independent of this Policy. 11jili is not responsible for the privacy practices of third-party services and encourages you to review their privacy policies before providing any personal data to them.
11jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered users via the platform or through the contact details on file, and will update the "Last Updated" date at the top of this page.
Your continued use of the 11jili platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of how we protect your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the 11jili Data Privacy Officer:
This Privacy Policy was last reviewed and updated on January 1, 2026. All previous versions are superseded by this version effective from the date of publication.
Privacy at 11jili isn't just a legal checkbox — it's a core part of how we operate. Here's a plain-language summary of the protections we have in place for every Filipino player on our platform.
Every piece of data you send to 11jili — from login credentials to payment details — is protected by TLS encryption in transit. Your sensitive information never travels across the internet in plain text.
11jili does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate the platform, comply with Philippine law, and improve your gaming experience.
Our data practices are designed to comply with the Philippine Data Privacy Act of 2012 (RA 10173). We have a registered Data Privacy Officer and follow NPC guidelines for data handling and breach notification.
Access, correct, delete, or export your data at any time. Withdraw marketing consent with a single tap. Our Data Privacy Officer responds to all verified requests within 30 days — no runaround, no delays.
We collect only the data we genuinely need to operate the platform and meet our legal obligations. We don't ask for information we don't use, and we don't keep data longer than necessary.
Access to player data within 11jili is restricted on a strict need-to-know basis. All staff with data access are bound by confidentiality agreements and undergo regular data protection training.
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