These Terms & Conditions constitute a legally binding agreement between you and 11jili governing your access to and use of the 11jili online gaming platform. Please read them carefully before registering or placing any wagers.
These Terms & Conditions ("Terms", "Agreement") are entered into between you ("User", "Player", "you") and 11jili ("11jili", "we", "us", "our"), the operator of the online gaming platform accessible at 11jili.app and its associated subdomains and mobile interfaces.
By completing the registration process, making a deposit, placing a wager, or otherwise accessing any feature of the 11jili platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms apply to all users of the 11jili platform, including registered players, visitors, and any other persons who access the platform in any capacity.
These Terms are supplemented by additional policies including the 11jili Privacy Policy, Responsible Gaming Policy, and any game-specific rules published on the platform. In the event of any conflict between these Terms and a supplementary policy, these Terms shall prevail unless the supplementary policy expressly states otherwise.
Access to and use of the 11jili platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on a continuing basis throughout your use of the platform:
You must be at least twenty-one (21) years of age to register for and use the 11jili platform. This age requirement is mandated by Philippine gaming regulations and is strictly enforced. By registering, you represent and warrant that you are 21 years of age or older. 11jili reserves the right to request documentary proof of age at any time and to suspend or terminate any account where age compliance cannot be verified.
The 11jili platform is operated for and directed at users in the Philippines. It is your sole responsibility to ensure that your use of the platform is lawful in your jurisdiction. 11jili makes no representation that the platform is appropriate or available for use in locations outside the Philippines.
You must have full legal capacity to enter into a binding contract under Philippine law. Persons who have been declared legally incapacitated by a court of competent jurisdiction are not eligible to use the 11jili platform.
You must not be subject to any self-exclusion order, whether imposed by 11jili or by any regulatory authority, at the time of registration or during your use of the platform. Attempting to register or play while subject to a self-exclusion order is a material breach of these Terms.
Each individual may hold only one (1) registered account on the 11jili platform. The creation of multiple accounts by a single individual — whether using different mobile numbers, names, or any other identifying information — is strictly prohibited and constitutes a material breach of these Terms. 11jili reserves the right to close all duplicate accounts and to forfeit any balances held therein.
You agree to provide accurate, current, and complete information during the registration process and to update such information promptly if it changes. Providing false, misleading, or incomplete information is a breach of these Terms and may result in immediate account suspension.
You are solely responsible for maintaining the confidentiality of your account credentials, including your registered mobile number, password, and any one-time passwords (OTPs) issued to your account. You agree to:
11jili shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
11jili may require you to complete identity verification procedures at any time, including but not limited to prior to processing your first withdrawal, upon reaching certain transaction thresholds, or where required by applicable law or regulation. Failure to complete KYC verification within the timeframe specified by 11jili may result in the suspension of withdrawal privileges or account access.
11jili accepts deposits and processes withdrawals via the following payment methods available to Philippine-based players: GCash, PayMaya (Maya), and direct bank transfers from participating Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards issued by Philippine banks are also accepted. All transactions are denominated in Philippine Peso (PHP / ₱).
The minimum deposit amount is ₱100. 11jili reserves the right to modify minimum deposit thresholds at any time with reasonable notice to users.
Withdrawal requests are processed subject to the completion of any applicable KYC verification requirements. GCash and Maya withdrawals are typically processed within minutes of approval. Bank transfer withdrawals may take 1–3 business days depending on the receiving institution. 11jili reserves the right to conduct additional verification checks before processing any withdrawal.
Player funds deposited into 11jili accounts are held separately from 11jili's operational funds. 11jili does not use player funds for operational expenses. Your deposited balance represents a liability of 11jili to you and is available for withdrawal subject to these Terms.
All bonuses, free bets, cashback offers, and promotional credits offered by 11jili are subject to specific terms and conditions that will be published alongside each promotion. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail with respect to that promotion.
Bonus funds are subject to wagering requirements before they may be withdrawn as cash. The applicable wagering requirement for each bonus will be clearly stated in the promotion-specific terms. Wagering requirements must be met within the validity period specified for each bonus. Unused bonus funds and any winnings derived from them will be forfeited upon expiry of the validity period.
11jili reserves the right to withhold, cancel, or reclaim any bonus or promotional credit where it reasonably suspects that a player has engaged in bonus abuse, including but not limited to: creating multiple accounts to claim the same promotion, placing low-risk or hedged bets solely to satisfy wagering requirements, or colluding with other players to exploit promotional offers. Any winnings derived from abusive bonus activity may be forfeited.
11jili reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes to ongoing promotions will not affect bonus funds already credited to a player's account prior to the change, provided the player continues to meet all applicable conditions.
Each game available on the 11jili platform is governed by its own specific rules, which are accessible within the game interface. It is your responsibility to familiarise yourself with the rules of any game before placing a wager. 11jili shall not be liable for losses arising from a player's misunderstanding of game rules.
All random outcomes in 11jili's RNG-based games are determined by certified random number generator (RNG) software. The RNG systems used by 11jili's game providers are independently tested and certified to ensure fairness and unpredictability of outcomes.
In the event of a technical malfunction, game error, or system failure that affects the outcome of a game round, 11jili reserves the right to void the affected game round and refund the wager amount to the player's account. Malfunction voids all pays and plays. 11jili shall not be liable for any losses arising from technical malfunctions beyond the refund of the affected wager.
Minimum and maximum bet limits apply to all games on the 11jili platform. These limits are displayed within each game interface and may vary by game, table, and player account tier. 11jili reserves the right to modify bet limits at any time.
The following conduct is strictly prohibited on the 11jili platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:
11jili is committed to promoting responsible gaming and to minimising the potential for gambling-related harm among its players. We believe that gaming should remain a form of entertainment and never become a source of financial or personal distress.
11jili provides the following responsible gaming tools to all registered players:
Players are encouraged to gamble only with funds they can afford to lose, to set personal limits before commencing play, and to take regular breaks. 11jili strongly advises against chasing losses or gambling under the influence of alcohol or other substances.
For more detailed information on responsible gaming resources and support, please visit our dedicated Responsible Gaming page.
All content on the 11jili platform, including but not limited to software, game content, graphics, logos, trademarks, text, audio, video, and the overall look and feel of the platform, is the intellectual property of 11jili or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 11jili platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to:
Any unauthorised use of 11jili's intellectual property is a breach of these Terms and may constitute an infringement of applicable intellectual property laws.
11jili does not warrant that the platform will be available at all times, free from errors, or uninterrupted. The platform is provided on an "as is" and "as available" basis. 11jili will use reasonable efforts to maintain platform availability but does not guarantee continuous, uninterrupted access.
To the maximum extent permitted by applicable Philippine law, 11jili shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, or loss of opportunity, even if 11jili has been advised of the possibility of such damages.
Where 11jili's liability cannot be excluded by law, 11jili's total aggregate liability to you in respect of any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you into your 11jili account in the thirty (30) days immediately preceding the event giving rise to the claim.
You acknowledge that gambling involves risk and that you may lose money. 11jili is not responsible for any financial losses you incur through your use of the platform, provided that such losses result from the normal operation of the games and not from any fault or negligence on the part of 11jili.
11jili collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the 11jili platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
11jili implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmissions between your device and the 11jili platform are encrypted using SSL/TLS technology.
For full details on how 11jili collects, uses, and protects your personal information, please review our Privacy Policy.
11jili reserves the right to suspend or terminate your account at any time, with or without prior notice, where it has reasonable grounds to believe that you have breached these Terms, engaged in fraudulent or illegal activity, or where required to do so by applicable law or regulatory authority.
Upon termination of your account, any pending bonus funds and associated winnings will be forfeited. Any verified real-money balance remaining in your account at the time of termination will be returned to you via your registered payment method, subject to the completion of any outstanding KYC verification and the deduction of any amounts owed to 11jili.
You may request the closure of your account at any time by contacting 11jili customer support. Account closure requests will be processed within 5 business days. You remain responsible for all activity on your account until closure is confirmed.
11jili reserves the right to amend these Terms at any time. Where changes are material, 11jili will provide reasonable notice to registered users via the platform or by notification to the registered contact details on file. The updated Terms will be published on this page with a revised "Last Updated" date.
Your continued use of the 11jili platform following the publication of amended Terms constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the platform and may request account closure in accordance with Section 12.3.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of any dispute between you and 11jili arising out of or in connection with these Terms or your use of the platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may refer the matter to the appropriate regulatory authority or to the courts of competent jurisdiction in the Philippines.
If you have a complaint regarding the 11jili platform or any aspect of our service, please contact our customer support team in the first instance. We aim to acknowledge all complaints within 24 hours and to provide a substantive response within 5 business days.
If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the 11jili support team through the following channels:
These Terms & Conditions were last reviewed and updated on January 1, 2026. All previous versions of these Terms are superseded by this version effective from the date of publication.
The 11jili Terms & Conditions exist to protect both players and the platform. Here's a plain-language summary of the key protections built into this agreement.
Player deposits are held separately from 11jili's operational funds. Your balance is a liability we owe you — not money we can use for our own expenses. Withdrawals are processed promptly upon verification.
All bonus terms, wagering requirements, and game rules are published clearly. 11jili does not hide conditions in fine print. If something changes, we notify you in advance so you can make an informed decision.
All RNG-based games on 11jili use independently certified random number generators. Live dealer games are conducted by professional dealers under real-time supervision. You play on a level field every time.
Deposit limits, session reminders, cooling-off periods, and self-exclusion are all available to every registered player. These tools are built into the platform — not buried in a support ticket queue.
All data transmitted between your device and 11jili is SSL-encrypted. We do not sell your personal information to third parties. Your data is used only for the purposes described in our Privacy Policy.
If you have a question about these Terms or any aspect of your account, our support team is available around the clock via live chat. Complaints are acknowledged within 24 hours and resolved within 5 business days.
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